Refund Policy
Effective date, July 27, 2026
This policy is short because the rule is simple. All sales are final. This page explains exactly what that means, why it is true, how the statutory withdrawal right of EU and UK consumers is handled, and what happens in the edge cases.
§ 1. All Sales Are Final
ALL SALES ARE FINAL. HEAVENLY69 does not offer refunds. This applies to every purchase on the Platform. Every Membership tier, monthly or yearly, every renewal, every upgrade or downgrade, every Gift Membership, every Leak contribution, and every other payment, except as § 2 provides for consumers in the European Union, the European Economic Area, and the United Kingdom, and with the single exception in § 4. Gift Membership purchases are final and nonrefundable for both the giver and the recipient, as stated in the Terms of Service. This policy is presented to you at checkout before you pay. By completing a purchase you acknowledge and agree that you have read and accepted it, that all sales are final, and that you make each purchase knowingly and voluntarily. Your acceptance, given by checkbox at checkout, is recorded. If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, § 2 explains your statutory 14 day withdrawal right and the express consent by which you lose it when you request immediate access. This policy applies to the maximum extent permitted by applicable law, and nothing in it waives any mandatory consumer protection right that the law of your country of residence grants you and does not permit to be waived.
§ 2. European Union and United Kingdom Consumers, the 14 Day Withdrawal Right, and How It Is Waived
If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, consumer law grants you a right to withdraw from a distance contract within fourteen (14) days without giving a reason. HEAVENLY69 respects that law, and this section states exactly how it operates here.
Every purchase on the Platform is a contract for digital content and digital services supplied immediately. Your Membership activates, and your access to the Content and the community begins, as soon as the payment processor confirms settlement. Under the applicable consumer rights legislation, the withdrawal right for digital content not supplied on a tangible medium is lost, and the withdrawal right for services ceases to apply once the services are fully performed, where the consumer has expressly requested immediate performance, expressly consented to it, and acknowledged losing the withdrawal right as a result.
Accordingly, where you request immediate access at checkout, you expressly request and consent to immediate performance, and you acknowledge that you thereby lose your fourteen (14) day right of withdrawal. HEAVENLY69 records that confirmation. Once that confirmation is given, the supply of digital content begins immediately and your withdrawal right in that content is lost, and § 1 applies to you in full. To the extent any part of your Membership is treated as a service that is not yet fully performed, any withdrawal is settled as applicable law requires, with HEAVENLY69 retaining the value of the access and benefits already supplied to you and refunding only the proportion, if any, not yet supplied.
If you do not wish to give that consent, do not complete the purchase. Immediate digital performance is the only form in which the Services are supplied. A model withdrawal form is set out at the end of this section and is also available from legal@heavenly69.com. If, before performance has begun, you hold and validly exercise a right of withdrawal, we will reimburse you as the law requires. Reimbursement of a cryptocurrency payment is made in cryptocurrency and is subject to the network mechanics described in § 3.
This section exists for consumers whose law grants the 14 day withdrawal right. It creates no withdrawal or refund right for anyone else, and nothing in it waives any mandatory consumer right that your law grants you and does not permit to be waived.
Model withdrawal form. Complete and return this form only if you wish to withdraw from the contract.
To HEAVENLY69, legal@heavenly69.com.
I hereby give notice that I withdraw from my contract for the provision of the following service.
The Membership or service ordered.
Ordered on.
Name of consumer.
Address of consumer, or your account email if you prefer.
Signature of consumer, only where this form is sent on paper.
Date.
§ 3. Cryptocurrency Is Final and Irreversible
Every payment to HEAVENLY69 is made in cryptocurrency, processed by our third party cryptocurrency payment processor, NowPayments (operated by FD Transfers LLC). Cryptocurrency transactions are final and irreversible by the nature of the technology itself. Once a transaction is confirmed on the blockchain, no party, not you, not us, not NowPayments, can reverse it. Reversal is not reimbursement, and where § 2 gives you a right of withdrawal that you validly exercise before performance has begun, we reimburse you by a new cryptocurrency transaction as § 2 describes. There is no chargeback mechanism in cryptocurrency, the processor provides none, and no card network or bank stands behind the transaction. This policy simply states plainly what the technology already makes true. A purchase is complete, and Membership access activates, only when the processor confirms settlement of the transaction.
Please review your selection and the quoted payment amount carefully before sending funds. Send the exact amount quoted, within the payment window shown at checkout. You alone control your wallet and the transactions you send from it. You are solely responsible for every transaction, including the wallet you send from, the address and network you send to, the amount, the timing, and the network fees your wallet or the blockchain charges. By choosing to pay in cryptocurrency you acknowledge and agree that your payment is final once confirmed, and you knowingly and voluntarily assume the risks inherent in cryptocurrency payment, including exchange rate movement between quote and settlement and network congestion or delay.
§ 4. The Single Exception, Affiliate Payout Adjustments
The only exception to refunds of a completed purchase is a discretionary, manual adjustment to an Affiliate payout, made by us to correct an Affiliate commission under the Affiliate Program Rules. Such adjustments are made solely at our discretion, are not refunds of Membership purchases, and create no entitlement for any Member or Affiliate.
§ 5. Failed, Underpaid, Expired, and Overpaid Transactions
Cryptocurrency checkout quotes an exact amount and a payment window. At a practical level.
- Failed or expired transactions. If a payment fails or the payment window expires before funds arrive, no Membership is activated. Simply start a fresh checkout.
- Underpayments. A payment below the quoted amount cannot activate the purchase on its own, but nothing is lost. The funds you sent are held as a credit toward your order and do not expire. You may complete the purchase at any time by sending the remaining balance to activate your order, or write to us at support@heavenly69.com with your order reference and we will help you finish or resolve it. Consistent with our no refund policy the held funds are not returned as cash, but they remain yours to complete your order at any time. This does not limit any right you validly exercise under § 2 before performance has begun. Cryptocurrency processing imposes a minimum transaction amount, so when your remaining balance is smaller than that minimum, the completion payment we request will be slightly higher than your exact remainder. We keep the requested amount as low as the processor reliably accepts. Any amount you send above your true remaining balance is treated as an overpayment under this section and is retained by HEAVENLY69. Small good faith variances, for example from network fees or exchange rate movement, may be accepted at our discretion.
- Overpayments. You alone control the exact amount you send, so please send the exact amount quoted. If you send more than the quoted amount, your purchase is still honored and you receive the tier you bought. Any amount above the quoted price is not part of the price of your Membership. It is sent voluntarily, is nonrefundable, and is retained by HEAVENLY69. It does not become a sponsorship, a donation, or a credit toward anything else. Sending the exact quoted amount avoids this. The one exception is the minimum completion payment described under Underpayments above, where cryptocurrency processing itself sets a floor beneath which no payment can be carried, and the small difference above your remainder is retained as that passage describes.
For a failed, expired, or underpaid order, contact us promptly and include your order reference. What we cannot do, for anyone, is reverse a confirmed blockchain transaction.
§ 6. Cancellation Is Not a Refund
You never need to cancel to prevent a charge. Cryptocurrency cannot be withdrawn from your wallet automatically, so a Membership you do not renew simply ends at the close of the period you paid for, with nothing further owed and nothing further charged. Cancellation from your account page is a separate, entirely voluntary choice for a Member who wants their Membership ended early. It takes effect immediately once you confirm it. Your access ends at that moment, and you give up the unused remainder of the paid period by your own choice, with no portion of it refunded, prorated, or credited. The cancellation screen states this before you confirm, and no cancellation occurs without your confirmation. Cancelling is a contractual election under the Terms of Service, not the statutory withdrawal right described in § 2, and nothing in this section waives any mandatory consumer right your law grants you and does not permit to be waived. No renewal can ever be charged without a new payment initiated by you (other than Renewal Coverage applied under the Affiliate Program Rules).
§ 7. Termination for Misconduct
If your Membership is suspended or terminated for violating the Terms of Service or the Acceptable Use and Community Conduct Policy, the remainder of any paid period is forfeited and no refund is given. You acknowledge and agree that your conduct on the Platform is your responsibility alone, and that this forfeiture is a consequence you accept when you agree to those policies.
§ 8. Billing Questions
If something about a payment looks wrong, an order that did not activate, a transaction you do not recognize, a question about an amount, write to support@heavenly69.com with your order reference and the transaction details. We answer billing questions plainly and promptly. This policy limits refunds. It never limits your right to ask us to look at a problem.
Questions about this policy? Write to legal@heavenly69.com.
This page was last updated on July 27, 2026.